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Corona rules and cancellation

Cancellation conditions

If there is an official travel warning for our region/district at the time of departure, a free rebooking is possible. In this case we will credit your payment(s) for a later stay with us.
That means: At least no damage can occur to you.

Corona last-minute payment term
Due to the uncertainties that the corona pandemic brings with it, we are shortening the payment deadline for the final payment of one month, to the day before your arrival. On this day you can send us a pdf or scan of your payment receipt. If you cannot arrive, in the worst case the deposit stays with us and find a later date that workes for you in the same year, or postpone it by a year. 

„Not possible to arrive“, specifically means that at the time of your vacation: 

  • an official travel warning from your country for our region* exists or your country is declared as a risk area for our region* meaning you would have to be in quarantine for five or more days after a vacation and no faster solution such as no quarantine after a negativ test exists 
  • (as it was the case at the end of October 2020 from Germany for holidays in the Salzburger Land) or
  • We are not allowed to accommodate you (as it was the case in spring 2020)

„Region" in this context can be: all areas of Austria, the Salzburg region, the district of St. Johann in Pongau or your holiday destination (the municipality of Filzmoos, Flachau / Flachauwinkl, Wagrain.)

Individual insurance coverage
In case of a Covid 19 illness, or if you are in quarantine, please contact your travel insurance company directly for information about your insurance coverage.

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